Weldwood Marketing Fulfillment Policy

Introduction

Weldwood Marketing, a digital marketing agency specializing in social media ads, Google ads, search engine optimization (SEO), and website design, is committed to delivering exceptional service and results to our clients. This Fulfillment Policy outlines our approach to refunds and cancellations, ensuring clarity and satisfaction for our clients.

1. Service Fulfillment

  • 1.1. Commencement of Services: Services commence upon the client’s agreement to our terms and the receipt of the initial payment.
  • 1.2. Project Duration: The duration of each project or campaign will be outlined in the service agreement specific to each client.

2. Cancellation Policy

  • 2.1. Cancellation by Client: Clients may cancel their service agreement with Weldwood Marketing by providing written notice. Cancellation terms, including notice periods and any applicable fees, will be detailed in the individual service agreement.
  • 2.2. Effect of Cancellation: Upon cancellation, all ongoing or planned campaigns, projects, or services by Weldwood Marketing will be terminated. Any work in progress will be billed pro-rata up to the date of cancellation.

3. Refund Policy

  • 3.1. Eligibility for Refunds: Refunds are available under the following conditions:
    • Non-commencement of services: If Weldwood Marketing fails to commence services within the agreed timeframe.
    • Non-delivery of services: If Weldwood Marketing fails to deliver the agreed services.
  • 3.2. Refund Process: Clients seeking a refund should submit a request in writing, outlining the basis for the request. Weldwood Marketing will evaluate the request against the service agreement and issue a refund where applicable.
  • 3.3. Limitation of Refunds: Refunds do not apply to services already rendered or to costs incurred by Weldwood Marketing on behalf of the client, such as ad spend, third-party services, or tools.

4. Modifications to Services

  • 4.1. Client-Requested Changes: Changes to the scope or direction of a project must be communicated in writing and may be subject to additional fees or adjustments in delivery timelines.
  • 4.2. Weldwood Marketing Adjustments: Weldwood Marketing reserves the right to adjust strategies or tactics to better meet client goals, within the scope of the agreed-upon services.

5. Contact and Communication

  • For any inquiries or requests related to cancellations or refunds, clients are encouraged to contact our client services team at admin@weldwoodmarketing.com

Conclusion

Weldwood Marketing is dedicated to the success of our clients. We believe in transparency and fair practice, as outlined in this Fulfillment Policy. Our goal is to build lasting relationships with our clients, based on trust and outstanding results.

 

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